FAQs


Orders

Where do you ship?
We ship to all 50 states in the US.

How much does shipping cost?
We charge a flat rate of $4.85 for orders below $50. Shipping is free above $50.

How do you ship?
We use UPS or USPS. We offset our emissions to ship carbon neutral and waste free.

Do you accept returns?
We don’t accept returns due to emissions associated with online product returns. Of course, if your product arrives damaged, we will make it right! Email info@rebrandskincare.com for your replacement or refund.

There is a problem with my order, what should I do?
Reach out to us at info@rebrandskincare.com with your order number and we’ll help you figure it out!

Products

Do your products contain (insert nasty chemical here)?
Nope. In fact, everything you’ll find in our products is listed on our Ingredients page. Why have a ‘no’ list, when you can have a ‘yes’ list! For reference, we meet (and far exceed) The Credo Clean Standard - the strongest clean standard in retail.

Are your products vegan friendly?
Yes! Our products do not contain animal byproducts and have not been tested on animals.

Are your products organic?
No, our products are not certified organic, but many contain organic ingredients. While we support organic farming, we also evaluate other aspects of sustainability such as waste reduction and local sourcing before selecting an ingredient. For more information, check out our Ingredients page.

Do your products contain fragrance (including essential oils)?
No, our products are all fragrance free at this time. This is part of our commitment to minimalism - creating products that work for a range of skin types and preferences.

Sustainability

How do I recycle my product when I finish it?
Visit each product page for End of Life instructions. More general information can be found on our Packaging page.

How do refills work?
We offer refill sizes for most of our products. These are typically 2x the size of the regular product, and come in aluminum bottles with caps. Be sure to save your initial packaging (with dropper, if applicable) if you want to order a refill!

Why refills?
By offering refill sizes, we cut down on packaging waste and emissions associated with shipping your product. Additionally, aluminum is the most highly recycled packaging material in the US (EPA 2017).

Do you have a sustainability report?
We are currently in our first year of operation! So not yet. But don’t worry, it’s a top priority for us once we can collect enough data. And if you have any questions about our operations, please reach out to info@rebrandskincare.com.

Work with Us

Who should I contact about working with your brand or selling your products?
You can email me (Aubri) at aubri@rebrandskincare.com. Looking forward to it!